Customer Value Management (CVM) |
| Customer Value is defined as market-perceived quality adjusted for the relative price of a given product or service. Data is collected through customer surveys of a given client company and their main competitors. It is analyzed through Statistical and Econometric modeling tools to determine the major perception drivers influencing the customers' buying behavior and their relationship with the client company's internal process measures. |
Employee Value Management (EVM) |
| The most important resource of any given company are the people who work there. Competent management recognizes that the value derived by its employees has direct impact on their customers' experience with the given products/services. Input from employees is constantly required to understand the linkages of the internal operational measures impacting the customers' experience in their interactions and how they drive the future-buying behavior |
Process Value Management (PVM) |
| To fully leverage the richness of CVM and EVM, the information has to be operationalized. It has to be integrated into the existing processes that deliver products and services to realize the benefits of the research. |
Shareholder Value Management (SVM) |
| SVM is a tool that grows from a linkage between customers' relative perceptions and financial measures like (EPS). It can effectively be used to convince the investing communities to understand the various process improvement investments and their impact on EPS through better relative improvements in Customer perceptions in given time frames. |