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SII refers to Outsourcing as the intent of a firm to farm out a function from within the organization to someone outside of his or her firm for long term Maintenance, Service and/or Support. Services provided in this area can be costumed tailored and provided Onsite, Offsite and/or Offshore in areas such as: eCRM, BSS and/or Data Center Management Services.
e-CRM
Meeting customer needs in real time or near time is playing important role in today's e-business world. Call centers are playing important roles in helping Product and/or Service providers understand and manage their customer expectations. SII's State-of-the-art call centers facilities integrate all communication mediums to facilitate client customer needs (e-mails, web chat, web collaboration, telephone, fax and efax).
Through periodic tabulated and analyzed reports provided by SII personnel; clients can improve/modify and promote "better" services and/or products; while helping build an on- going learning and maturing relationship with the customer.
Business Service Solutions
(B)usiness (S)ervices (S)olutions is a division of Software International that utilizes the widely used, but "unknown" practice of moving low and non-essential employee roles and/or services "offshore" to countries that can provides workforce and services at a fraction of the cost of U.S rates. Organization such as SII provides offshore State-Of-The-Arts facilities that provides Point-to-Point support services, bandwidth and highly-skilled staff that virtually allows your business to run 24 hours.
SII can help explain, plan, organize and move overseas "virtually" any business services and/or roles seamlessly. We are experienced at tailoring services, and setting up operations, while providing clients with the peace of mind that comes from knowing, that they will be able to engage their professional staff, on a day-by-day or minute-by-minute basis.
Data Center Management Services
Data Processing Center(s) function(s) are primarily to gathers, process and provides critical data to end users and clients. Maintaining both infrastructure and experienced personnel requires an on-going relationship and understanding of technology that can impact both system efficiency and up time. SII provides through our State-of-The-Arts facilities trained IT personnel and infrastructure support (Communication, Computers & Facilities) that guarantees around the clock support and maintenance of your critical information and data center infrastructure. |
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