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Need for BPO
A step beyond IT outsourcing, Business Process Outsourcing (BPO) is increasingly becoming the strategic choice of companies looking to achieve cost reductions while improving their service quality, increasing shareholder value and focusing on their core business capabilities.
BPO an Overview
Business Process Outsourcing (BPO) is the investment strategy for sourcing best practice process capabilities along end to end business value chains: the customer relationship chain, supply chain, organizational productivity chain, and product and service innovation chain. It is intensively collaborative because it rests on meshing the BPO client's skills, technology base and processes with the BPO provider's distinctive offerings. It is additive - strengthening capabilities along the value chain.
BPO is a business discipline built on a long-term commercial relationship between a process supplier and a process consumer that is enabled by a process infrastructure and maintained at a high level of mutual commitment and collaboration. Each of the following words differentiates BPO from traditional outsourcing, process consulting, IT products and services providers, ASPs and BPR
BPO - Value Proposition
BPO is considered a business discipline because it is centered on optimizing a firm's process portfolio. That demands skills and methods to: |
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Maximize the company's capabilities via best practice processes, both built in house and handled through BPO. These capabilities rest on the three pillars of sustainable competitive advantage: |
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- Customer relationships as capital assets
- Knowledge mobilization and intellectual capital
- The organizational "triangle" of culture, technology and process working together. |
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Leverage and sustain the firm's core competencies and competitive differentiators by focusing on and freeing up organizational resources, simplifying the organization and concentrating on innovation and change management. |
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Maximize financial performance by freeing up capital, improving capital efficiency per unit of revenue, maximizing revenue per employee and minimizing overhead. |
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Brand the end-to-end customer relationship via end-to-end process excellence sourced to provide best practice. |
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Make today's environment of uncertainty and constant change the company's ally, not a threat, by maximizing organizational flexibility, speed of response and the ability to scale operations up or down. |
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WHY SII for BPO
SII is emerging as a Business Process Integrator (BPI). With excellence in IT processes, strength and experience of IT outsourcing, SII is offering a embedded integration solution for outsourcing Business Processes with |
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Best practice capabilities, |
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A capable infrastructure and partnerships |
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A proven reputation, financial strength and evidence of staying power and |
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Has the technology base and collaborative relationship skills to work with its clients |
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